Frequently Asked Questions (FAQ)

What is Sivan Du Mont?
Discover a collection of refined fashion pieces that combine modern style, comfort, and creativity, allowing you to express your personality with every outfit.

Do you offer free shipping?
Yes, every order includes free shipping. There is no minimum purchase or hidden condition—we simply believe receiving your items should be easy and stress-free.

How long will it take to receive my order?
Orders are processed within 1 to 2 business days. Standard shipping generally takes 3 to 7 business days. Your order should arrive within 4 to 9 business days. As soon as your package is shipped, you will receive a tracking link that allows you to track it in real time.

Do you ship internationally?
Yes. We currently ship to the following countries:

• France
• United Kingdom
• United States

Orders can only be delivered to addresses located in one of the countries listed above.

What is your return policy?
Changed your mind? No problem. You have 60 days from delivery to return your items. Contact us at info@sivan-dumont.com and we will guide you through the process step by step.

How long does it take to receive a refund?
Once your return is accepted, refunds are generally issued within 7 business days. Depending on your bank, the amount may appear on your statement a little later.

Do you accept exchanges?
Yes, we do. If you would like to exchange an item, contact us at info@sivan-dumont.com and we will help you find the option that best suits your needs.

What payment methods do you accept?
We accept Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, and Visa. Every transaction is secured with SSL encryption to protect your information.

Are my personal and payment details protected?
Absolutely. The privacy and security of your data are a priority. Sivan Du Mont never stores your sensitive information, and our payment process is fully secure.

What should I do if my order has not arrived?
First, check the tracking link included in your shipping email. If more than 9 business days have passed and your package still has not arrived, contact us at info@sivan-dumont.com and we will resolve the issue quickly.

Can I modify or cancel my order?
If less than 30 minutes have passed since your order was placed, we may be able to make changes or cancel it. Please contact us as soon as possible after placing your order, and we will do our best to help.

Need additional help?
We are always here for you. Simply send us a message at info@sivan-dumont.com and our friendly team will be happy to assist you.