Refund policy

At Sivan Du Mont, we want you to love every piece you choose. If for any reason your order does not fully satisfy you, we have made the return process simple and clear so you can shop with confidence.

You have 30 days from delivery to request a return. Items must be unused, in perfect condition, and accompanied by their original packaging. No restocking fee will be applied.

To start your return, please contact us at info@sivan-dumont.com and include your order number. We will guide you through the next steps.

Return shipping costs are the customer’s responsibility. We recommend using a tracked delivery service so that your return reaches our operational center in Asia safely.

If you would like an exchange, we will be happy to help. Simply specify your preferences in your email, and we will arrange the next steps.

Once your items have been received and inspected, your refund will be processed within 7 business days. Depending on your bank or payment provider, it may take a few additional days for the transfer to appear in your account.

We hope this process gives you peace of mind and confidence when shopping with us. If you have any questions or need clarification, please do not hesitate to email us at info@sivan-dumont.com. We are always happy to help.