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Do you have questions? We have the answers.
Here you will find answers to the most frequently asked questions about purchases, sizes, delivery, returns, and our collections.
How does delivery work?
We charge no hidden fees, and there is no minimum order requirement. Every order is delivered free of charge. After your purchase, we prepare your parcel within 1 to 3 business days, after which it is handed over to the fastest available carrier. As soon as it ships, you will receive an email with a tracking link so you can track your order at every stage.
What is your return policy?
Changed your mind? No problem. You have 60 days after receiving your order to return your items. Simply contact us at info@sivan-dumont.com, and our team will guide you through the return process.
How can I track my order?
You can track the status of your order by entering your order number, email address, or phone number on the “Track my order” page. After entering your information and clicking the tracking button, you will see the current status of your delivery.
How do I contact customer service?
At Sivan Du Mont, your satisfaction is at the heart of our priorities. If you have a question, need help with your order, or would like to verify some information, you can write to us at info@sivan-dumont.com. Our team will be happy to help and generally responds within 24 hours on business days.
What payment methods do you accept?
You can pay for your order simply and securely by bank card, including Visa, Mastercard, Apple Pay, and Maestro.
FREE DELIVERY
We offer free shipping, with full tracking to ensure a simpler, faster, and more reliable experience.
60-DAY MONEY-BACK GUARANTEE
You can return or exchange your order with ease. We offer a 60-day return or exchange policy if your order doesn’t meet your needs.
SSL-SECURED PAYMENTS
Shop with peace of mind using our secure payment options with Visa, Mastercard, and other trusted providers. Every transaction is protected.




